Enhancing User Engagement with Embedded Zoho Chat on Your Site or Blog

CRM

Transform Your Site Interaction with Live Chat

Introduction to Embedded Chat Options

Why settle for a static email contact form on your site or blog when you can engage your visitors through live chat? Embedding Zoho Chat directly onto your page offers an easy and quick way to connect with viewers, whether they are potential clients, followers, friends, or family. By integrating this feature, anyone browsing your site can initiate a conversation with you, as long as you are connected to the internet and logged into your Zoho account.

Types of Embedded Chat

Zoho Chat provides two distinct modes of embedded chat to suit different engagement needs:

1. Live Support: This feature allows for personalized conversations with your site or blog visitors. It’s ideal for providing tailored assistance or engaging in one-on-one discussions.
2. Shoutbox: Designed for more dynamic, community-driven interactions, Shoutbox enables multiple visitors to converse simultaneously on your site. Each message posted by one visitor is visible to all, fostering a lively group discussion.

Setting Up Embedded Chat

Depending on the theme you are using, the process to embed Zoho Chat into your website varies slightly:

• General Theme: Start at the top of the home tab. Click “Embed Chat” and choose between Live Support or Shoutbox, both located centrally on the tab.
• Desktop Theme: The navigation for embedding chat is positioned at the bottom of the page, under the welcome and date section. In the “Embed Chat in Your Website” box, you will find links to Live Support and Shoutbox. Select the option that best suits your needs.

Customizing the Chat Widget

When embedding the chat widget, you can make minor design tweaks to ensure it complements your site’s theme. A configuration window (referred to as “Configure Embed UI” in the Desktop Theme or “Embed Chat” in the Tab Theme) will open, allowing you to:

• Assign a title to the chat box.
• Customize the chat box colors to match your site’s design. You can select a premade color scheme or create your own by entering hexadecimal values.

For those unfamiliar with hexadecimal color codes, resources such as www.htmlhelp.com/cgi-bin/color.cgi provide a handy reference for popular colors.

Implementing the Chat on Your Site

Once you are satisfied with the customization of your chat window, the final step is to implement it on your site. Simply copy the HTML code snippet provided in the “Copy and Paste the Code” box. Insert this code snippet into an HTML document and publish it online. The chat window will appear on your page as specified, ready for you to start communicating with your visitors.

Beyond the Browser: The Zoho Chat Widget

For an even more integrated experience, the Zoho Chat Widget allows you to stay connected with your contacts directly from your desktop, without needing to navigate to the chat.zoho.com site. This tool is particularly useful for maintaining continuous communication with your network. You can download and install the Zoho Chat Widget from http://widget.zoho.com/downloads/download.htm. Currently, the widget is compatible exclusively with Windows systems.

By embedding Zoho Chat into your website or blog, you not only enhance the interactivity of your site but also provide a direct and personal way to engage with your audience. This setup ensures that you are more accessible to your visitors, potentially increasing engagement rates, improving customer support, and fostering a community around your content.

© Image credits to Steve Johnson