Enhancing Communication: Offline Mailing and Advanced Instant Messaging with Zoho Chat

3 min readJun 21, 2024



In the realm of email, accessibility is paramount. However, traditional internet-based email systems come with a limitation — you can’t access your inbox offline. Enter Mail, with its groundbreaking offline feature, which revolutionizes the way we interact with email, even in the absence of an internet connection.

Setting up Offline Access

To harness the power of Mail’s offline capabilities, you need to perform some initial setup. Here’s how:

  1. Access Offline Settings: Navigate to the Setup Offline option to open the Offline Settings window.
  2. Configure Settings: Keep the checkboxes unchanged. By default, Mail will download 50 emails from your inbox for offline viewing.
  3. Download Images and Attachments: Ensure to download images and attachments for offline access. Be mindful of large attachments, as they may take longer to download.
  4. Grant Permissions: Grant permission for desktop icon creation in Google Gears by clicking OK.
  5. Wait for Completion: Be patient while Mail completes the operation. Once successful, you’ll receive a confirmation message.
  6. Toggle Offline Mode: You can now toggle between online and offline modes with ease, empowering you to access your inbox regardless of your internet connectivity.

Leveraging Instant Messaging with Chat


Instant messaging has become an integral part of our online communication landscape. With Chat, Zoho aims to enhance user experience by offering a comprehensive instant messaging solution packed with advanced features.

Key Features

Chat boasts several features that set it apart from traditional chat clients:

  • Unified Interface: Access multiple instant messaging services from a single window, including Zoho, Yahoo!, Google, MSN, AIM, ICQ, and Jabber.
  • Simultaneous Communication: Chat with multiple contacts across different networks simultaneously.
  • Embedded Interfaces: Host live support sessions directly within Chat, enabling seamless interaction with clients or colleagues.
  • Shout Boxes: Add shout boxes to your website, allowing for public chats with customers or coworkers.
  • Real-time Event Management: Stay organized with event management tools integrated into Chat, facilitating efficient scheduling and notification management.

Getting Started with Chat

User Interface Overview

Upon logging in to Chat, you’ll encounter a user interface designed for seamless navigation:

  • Link Bar: Access general shortcuts and settings from the link bar at the top of the screen.
  • Accounts Pane: View and manage your instant messaging accounts from the accounts pane on the left side of the screen.
  • Advanced Capabilities: Explore Chat’s advanced features in the pane on the right side of the screen.
  • Event Management Bar: Manage events and appointments from the event management bar located at the bottom right of the screen.

Maximizing Chat’s Potential

Live Support and Shout Boxes

Chat’s live support and shout box features are invaluable tools for businesses:

  • Live Support: Embed a chat box on your website to provide real-time customer support, enhancing sales and satisfaction.
  • Shout Boxes: Enable public messaging on your website with shout boxes, fostering open dialogue and engagement.

Event Management

Efficient event management is made simple with Chat’s built-in tools:

  • Adding Events: Easily add events and configure notifications to stay organized and productive.
  • Integration with Zoho Calendar: Seamlessly integrate with Zoho Calendar for comprehensive event management.

Customization Options

Chat offers extensive customization options to tailor the experience to your preferences:

  • IM Networks: Add and manage instant messaging accounts from the IM Networks link.
  • Embed Chat: Customize chat boxes for various websites and manage them from the Embed Chat tab.
  • Notifications: Fine-tune notification settings to suit your preferences.
  • Background Image: Personalize the chat interface by selecting a background image from the gallery.


With its offline mailing capabilities and advanced instant messaging features, Mail and Chat revolutionize the way we communicate online. Whether you’re accessing your inbox offline or engaging in real-time conversations with colleagues and clients, these tools empower users to stay connected and productive in today’s digital landscape.

© Image credits to Steve Johnson

Posted in Business and Technology